parts

World-Class Service

Downtime is not in the vernacular at E.I. Medical Imaging®...service is the hallmark of our business. We engineer systems specifically for veterinary use and understand the challenges downtime brings. With industry-leading service turnaround times and a loaner program available, we ensure continuity of your business. All service is conducted at our EIMI facility in Loveland, Colorado, using only genuine EIMI parts.

E.I. Medical Imaging Service Guarantee

  • Professionally trained service technicians perform all repairs
  • 10 business days turn around on all Ibex series system repair [US only—for international service, contact your sales rep or distributor]
  • Free ground shipping—overnight shipping available
  • Ibex® ultrasound loaner (if available) while your system is in for repair

Although designed for serious durability, Ibex ultrasound systems are used in the most demanding, harsh environments. In the event that an Ibex system should need service, E.I. Medical Imaging provides 5-7 business days turnaround time on service items.

Click here to request service.

What Our Customers Say...

"The Ibex is designed and purposely built for use by a mixed animal veterinarian with great versatility and survivability in multiple environments" Paul Chard, DVM

"This company [E.I. Medical Imaging] provides excellent technical service and has been easy to deal with." Jennifer Kauf, DVM

Technical Support

Monday-Friday
7:30am-5pm [MDT]

1.866.365.6596 
1.970.669.1793

Call during hours of operation to talk with a technical support adviser or complete this form to expedite the repair process.

You can also request a loaner while your repair is being completed. 


Warranty Information

Return Policy

Firmware Update [EVO, EVO II]

Firmware Update [Pro/Lite]