Ultrasound Warranty Information

E.I. Medical Imaging builds quality products with a solid reputation. We offer the following warranties:

  • IBEX® EVO® II Ultrasound—3 years
  • IBEX® PRO, PRO/r, LITE, SuperLite Ultrasound—3 years
  • EVO® Transducers + Probes—3 years
  • InSite®2 and i3 Video Headsets —3 years
  • Batteries—3 years
  • IBEX® PRO, LITE Transducers + Probes—2 years 
  • I.C.E., External Charger—1 year

Three Year Limited Warranty

This Limited Warranty is provided only to you as the original retail purchaser of the shipped E.I. Medical Imaging IBEX® Diagnostic Ultrasound Scanner (the Product), and to no other person. E.I. Medical  Imaging warrants to you that for a period of three (3) years with respect to labor and for a period of three (3) years with respect to parts, the Product will be free from defects in materials and/or workmanship.

The InSite®2 and i3 video headsets are covered under this limited warranty for a period of three (3) years from date of purchase, provided the headsets are used in accordance with the safety instructions outlined in the User manuals and have not been abused or misused in any way as determined by the technical staff upon inspection of the headsets. The final determination of coverage under this limited warranty will be made at the E.I. Medical Imaging’s manufacturing facility.

Two Year Limited Warranty

E.I. Medical Imaging warrants to you that for a period of two (2) years with respect to labor and for a period of two (2) years with respect to parts, the Product will be free from defects in materials and/or workmanship.

Your Exclusive Remedy

E.I. Medical Imaging’s entire liability and your exclusive remedy under this Limited Warranty shall be, at E.I. Medical Imaging’s option, either repair or replacement of the Product within the specified warranty period. IN NO EVENT DOES THIS WARRANTY COVER DEFECTS OR MALFUNCTIONS DUE DIRECTLY OR INDIRECTLY TO ACCIDENT, MISUSE, OR NEGLECT OF THE PRODUCT, TAMPERING WITH OR ANY INDICATION THAT THE SYSTEM HAS BEEN OPENED BY ANY NON-E.I. MEDICAL IMAGING APPROVED INDIVIDUAL OR SERVICE CENTER, OR AN ACT OF GOD.

Disclaimer of All Other Warranties

Except as specifically provided above, there are no express warranties, or claims or representations made by E.I. Medical Imaging regarding the Product. Any implied warranties, including implied warranties against claims that the product infringes on property rights of third parties, patent rights, implied warranties of fitness for a particular purpose or use and implied warranties of merchantability, shall terminate one (1) year from the date of purchase.

Limitation of Liability

To the maximum extent allowed by applicable law, in no event will E.I. Medical Imaging nor anyone else who has been involved in the creation, production or delivery of the product be liable to you or any other person for any direct, indirect, consequential or incidental damages, or any special or punitive damages (for example, damages for loss of profits or business interruption) arising out of the use of or inability to use the Product, a defect in the Product, or the failure of the product to perform, even if E.I. Medical Imaging has been advised of the possibility of such claims or damages. In no event will E.I. Medical Imaging be liable, regardless of the basis of the claim or action, for any amount exceeding the purchase price actually paid for the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Repair Warranty

Any repair work performed by E.I. Medical Imaging shall be warranted with respect to parts and labor to be free from defect in materials or workmanship for a period of (90) ninety days.

Obtaining Warranty Service

All Warranty repair work shall be performed by E.I. Medical Imaging’s employees at the factory or by an Authorized Service Center. In the event that the Product requires service, please contact E.I. Medical Imaging, or other authorized service provider, to obtain a Service Issue (SI) number. This number must accompany your Product upon return in order to obtain service on your unit. YOU, THE PURCHASER, ARE RESPONSIBLE FOR ALL FREIGHT CHARGES ASSOCIATED WITH RETURNING YOUR EQUIPMENT FOR WARRANTY SERVICE.

This Limited Warranty gives you specific legal rights; you may also have other rights which vary from state to state.

To make a warranty claim, call 1.866.365.6596.