World-Class Service
Downtime is not in the vernacular at E.I. Medical Imaging®...service is the hallmark of our business. We engineer systems specifically for veterinary use and understand the challenges downtime brings. With industry-leading service turnaround times and a loaner program available, we ensure continuity of your business. All service is conducted at our facility in Loveland, Colorado, using only genuine EIMI parts.
E.I. Medical Imaging Service Guarantee
- Professionally trained service technicians perform all repairs
- 10 business days turn around on all IBEX® series system repair [US only—for international service, contact your sales rep or distributor]
- Free ground shipping—overnight shipping available
- IBEX ultrasound loaner (if available) while your system is in for repair
Although designed for serious durability, IBEX ultrasound systems are used in the most demanding, harsh environments. In the event that an IBEX system should need service, E.I. Medical Imaging provides 5-7 business days turnaround time on service items.
Click here to request service.
